How does your meal prep service work?

We offer a weekly delivery of meals to Kona, Kohala, Waimea, and Hilo, delivered right to your front door on Monday afternoons. Our current meal subscription package includes two portions of three different meals for you to enjoy throughout the week.

What sets your meal prep service apart from others in the market?

All of our meals are made right here on the Big Island, from locally grown ingredients as much as possible, and are always gluten free. Our meals support the local economy, local farmers and of course, our local talented chef team! 

What types of meals do you offer?
We currently offer Lunch and Dinner meals. We may soon add an option to add on “a la carte” options of soups, sauces, breakfasts, and desserts. Stay tuned!

Are your meals customizable to accommodate dietary restrictions or preferences?

At this time, we do not offer customized options, but all our meals are made with naturally gluten free ingredients, and may include small amounts of organic dairy, such as butter. Our head chef, Jasmine, is gluten free and mostly-dairy-free, so this is a priority for her, and we hope it aligns with others in our community!

Why does it cost $25 per serving?

All our meals are made with as much locally grown, organic produce and protein as available. Our gourmet meals are chef-created and offer a variety of flavors and textures not commonly found in the home kitchen.  We also pride ourselves on creating high quality jobs for our team members and paying well above a living wage. 

Can I choose specific delivery days or times?

Currently we deliver on Mondays only.

How do you ensure the freshness and quality of your ingredients?

We shop for fresh produce only in the few days leading up to prep day. We also source as much as we can directly from the farmers, to ensure produce is harvested as fresh as possible before preparation. 

Are your meals ready-to-eat or do they require cooking?

Our meals are 100% ready to eat. Some meals may be enjoyed cold, some meals you’ll prefer to reheat before enjoying. 

Do you provide nutritional information for your meals?

Yes! Basic macronutrients can be found for each meal on our website and on each meals label. 

Can I freeze the meals if I don't plan to eat them right away?

Some meals can be frozen, some need to be eaten within the week.

How long do your meals stay fresh in the refrigerator?

Most meals should stay fresh up to 5 days in the refrigerator. Please consume any seafood dishes earlier in the week, as these won’t last as long.

What steps do you take to minimize food waste?

Minimizing food waste is not only important for our planet, it’s a smart business strategy. We take every effort to only purchase what’s necessary for the meals that are ordered. Many of the produce scraps that are created from the preparation of the meals, such as onion and carrots peels are repurposed into broth for future meals, before being composted into our garden bed. 

Are your packaging materials recyclable or environmentally friendly?

All of our packaging materials are compostable. Please visit http://sustainableislandproducts.com/ for more info. 

Are there any commitments or subscriptions required to use your service?

Nope!  You may place a one-time a-la-carte order ($100 minimum) or order a subsciption. You may cancel your subscription at any time.

How far in advance do I need to place my order?

Our order window closes Thursday at 5pm HST for delivery the following Monday afternoon.

Can I provide feedback or request specific meals for future menus?

Yes! We always appreciate feedback and requests!  Email us at meals@heartbeetfoods.com with your thoughts!

What is your cancellation or refund policy?

You may cancel your order or subscription any time before the weekly order cutoff of 5pm HST on the Thursday prior to the Monday of delivery to receive a full refund.  Our team begins planning and shopping as soon as the cutoff ends, so unfortunately, if you cancel after the cutoff, you will be charged for your order and all sales are final.

I have a question that isn't listed here, where can I find answer?

Please feel free to email us at meals@heartbeetfoods.com with any additional questions.